These terms and conditions (“Conditions”) apply to all contracts (“Contract”) with The Warehouse Racking Company Ltd. Any changes to these Conditions must be authorised in writing by a director of the company. By accepting delivery of goods or the commencement of services, the Client acknowledges and agrees to these Conditions as binding.

PRICING AND CONDITIONS
Our pricing is calculated based on several key factors:
1.1 The racking’s ability to support its maximum load capacity safely, including the weight of stored goods. If there are concerns about the suitability of your flooring, we can arrange for a structural engineer to assess it at an additional cost.
1.2 Delivery assumes that appropriate offloading equipment, such as a forklift truck, is available at the site.
1.3 Deliveries are typically scheduled between 8:30 AM and 5:00 PM. Clients must inform us at the time of ordering if the site is unmanned or if there are specific delivery restrictions.
We also provide additional services, including:
1.4 Comprehensive inspections of racking to ensure compliance with safety regulations and operational standards.
1.5 Professional installation of racking systems tailored to meet your specific needs.

RETURNS AND PAYMENT TERMS
2.1 We may impose a restocking fee for returned items. Payment for goods or services is required upon order placement unless otherwise agreed. Stock can be reserved for up to seven days while payment clears. Deposits, which may be held for up to three months unless stated otherwise, are non-refundable.
2.2 Please ensure that dimensions meet your specifications, as all measurements are approximate. Additional costs may apply for uneven floors or racking configurations that require shims or row ties. Inform us during ordering if these adjustments are necessary.

INSTALLATION TERMS
For installations included in your order, the following conditions apply:
3.1 The site must be clear, level, and accessible, with a counterbalance forklift truck available for use during installation.
3.2 If the Client supplies a scissor lift, it must be in full working condition. The Client assumes responsibility for breakdowns or unavailability.
3.3 Work will take place during standard business hours: Monday to Friday, 8:00 AM to 6:00 PM.
3.4 Adequate lighting and power must be available at the site.
3.5 Clients must provide waste disposal options, such as a skip, within a reasonable distance of the work area.
3.6 Deliveries of goods and equipment may occur a day before installation begins unless otherwise specified. Scissor lifts may be collected up to five working days after the job is completed unless specific arrangements are made in advance.
We also offer stand-alone installation services for new or existing racking systems. This includes ensuring proper assembly, stability, and adherence to safety standards.

HEALTH AND SAFETY COMPLIANCE
The Warehouse Racking Company Ltd adheres to standard health and safety protocols, including the use of safety shoes, high-visibility vests, hard hats, and safety glasses. If additional safety measures are required or tool restrictions apply, it is the Client’s responsibility to inform us before work begins.

KEY DEFINITIONS
The following terms apply throughout these Conditions:
5.1 Client refers to the individual or organisation entering into an agreement with The Warehouse Racking Company Ltd for the provision of Services and Equipment.
5.2 Conditions represent the set of terms outlined in this document, governing the supply of Equipment and Services.
5.3 Confidential Information encompasses proprietary or sensitive information (including trade secrets and commercially valuable data) belonging to The Warehouse Racking Company Ltd that is shared with the Client regarding its Equipment or Services.
5.4 Contract signifies any written agreement, project, or arrangement made between The Warehouse Racking Company Ltd and the Client.
5.5 Equipment includes all items and materials to be supplied by The Warehouse Racking Company Ltd under the terms of the Contract.
5.6 Force Majeure refers to events outside the reasonable control of The Warehouse Racking Company Ltd, such as natural disasters, governmental actions, civil unrest, equipment failures, supply chain disruptions, strikes, or other unforeseen circumstances that may impact performance.
5.7 Price is the cost for the Equipment and/or Services as detailed in the most recent written quotation from The Warehouse Racking Company Ltd or as otherwise mutually agreed in writing. This amount excludes overtime work (outside of standard hours), holiday-period labour, and connection fees for power supplies unless specified otherwise.
5.8 Services pertain to the tasks performed by The Warehouse Racking Company Ltd under the Contract. These may include:
5.8.1 Supplying racking and related equipment.
5.8.2 Professional installation of racking systems to meet operational and safety standards.
5.8.3 Conducting detailed inspections of racking to ensure compliance with relevant safety regulations and industry guidelines.
5.9 Specification includes all plans, drawings, data, instructions, or related technical details that outline the requirements for the Equipment or Services as agreed between the Client and The Warehouse Racking Company Ltd.

PRICING AND SPECIFICATIONS
6.1 Adjustments to Pricing
The Warehouse Racking Company Ltd reserves the right to amend the Price of Equipment and/or Services due to factors such as fluctuations in exchange rates, changes to taxes or duties, supplier cost increases, or other variables impacting the cost of production, supply, or delivery.
6.2 Penalties for Late Payment
If the Client fails to settle the Price by the agreed due date, The Warehouse Racking Company Ltd may impose interest on the overdue balance. This interest, calculated daily and compounded monthly, will be charged at 4% above the prevailing base rate of The Warehouse Racking Company Ltd’s bank or as outlined under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

INSTALLATION
7.1 The Client is solely responsible for ensuring that the site where the Equipment will be installed meets all necessary conditions. This includes having level and stable floors, surfaces, and foundations capable of supporting the Equipment and its maximum load capacity. Any inadequacies in these areas are the responsibility of the Client.
7.2 If The Warehouse Racking Company Ltd undertakes the installation or dismantling of the Equipment, the Client must ensure:
7.2.1 The Warehouse Racking Company Ltd has uninterrupted access to the site during standard working hours (8:00 AM to 6:00 PM, Monday to Friday), unless otherwise agreed.
7.2.2 The site is fully prepared, safe, and suitable for the work to be carried out. The Client will indemnify The Warehouse Racking Company Ltd against any claims, costs, damages, or liabilities arising directly or indirectly from issues related to site preparation or safety, or breaches of this clause.
7.2.3 The installation area is at the same level as the location where the Equipment is delivered, and access from the delivery point to the installation site is unobstructed.
7.3 The Warehouse Racking Company Ltd reserves the right to charge additional fees if delays or complications arise due to the Client’s failure to meet these responsibilities.
7.4 In addition to supplying racking, The Warehouse Racking Company Ltd also provides services for professional installation of racking systems and inspections to ensure compliance with safety standards. These services are available as part of the Contract where applicable and must be agreed upon in writing.

DELIVERY
8.1 Equipment may be delivered in multiple shipments, and each delivery will be treated as a separate transaction. Any delay or issue with one consignment will not affect the validity of the Contract or future deliveries. The Client is not entitled to reject subsequent shipments or cancel the Contract based on delays.
8.2 The Client is responsible for ensuring safe receipt and unloading of the Equipment at the delivery location. Secure storage facilities near the site must be provided if necessary.
8.3 Delivery timelines begin once The Warehouse Racking Company Ltd receives:
8.3.1 Approved site plans and working drawings.
8.3.2 Any required local authority approvals, including building regulations where applicable.
8.4 If the Client fails to provide adequate delivery instructions or to take delivery of the Equipment, The Warehouse Racking Company Ltd may:
8.4.1 Store the Equipment and charge the Client reasonable storage and insurance costs until delivery is made.
8.4.2 Sell the Equipment at the best available price and offset any shortfall from the original Price or retain the balance after deducting reasonable costs.
8.5 The Warehouse Racking Company Ltd will aim to provide Services within agreed timelines or, where no timeline is agreed, as promptly as possible.

PROPERTY AND RISK
9.1 The Equipment remains the property of The Warehouse Racking Company Ltd until full payment has been received.
9.2 While the Equipment is owned by The Warehouse Racking Company Ltd, the Client must ensure:
9.2.1 The Equipment is not subject to seizure or distress by creditors.
9.2.2 The Client does not become insolvent, enter liquidation, or otherwise face financial instability.
9.2.3 The Equipment is not sublet, pledged, or otherwise transferred without prior written consent from The Warehouse Racking Company Ltd.
9.2.4 Any breaches of these Conditions entitle The Warehouse Racking Company Ltd to repossess the Equipment immediately, with the Client bearing all associated costs.
9.3 Until payment is made in full, the Client holds the Equipment as a fiduciary agent for The Warehouse Racking Company Ltd and must ensure it is identifiable as the company’s property. The Client must also insure the Equipment at its full value and record its status as company-owned in financial records.
9.4 Responsibility for the Equipment passes to the Client once it is delivered to the agreed location or made available for collection. This includes when the Equipment is transferred to third-party carriers.
9.5 The Client must not lease, sublet, or otherwise encumber the Equipment still owned by The Warehouse Racking Company Ltd. Any breach of this provision will result in immediate payment of all outstanding sums and allow The Warehouse Racking Company Ltd to reclaim the Equipment.

CLIENT RESPONSIBILITIES
10.1 From the date of delivery or as otherwise instructed, the Client is responsible for ensuring the following provisions are in place to facilitate the work of The Warehouse Racking Company Ltd:
10.1.1 A power supply on-site for operating hand tools.
10.1.2 Sufficient lighting to enable safe and effective work conditions.
10.1.3 A forklift truck available for use during installation or as otherwise required.
10.1.4 A skip or another suitable waste disposal option located within a reasonable distance of the working area.
10.1.5 Access to a telephone for communication purposes.
10.2 Before materials are ordered, The Warehouse Racking Company Ltd will carry out a full site survey. The Client must review and provide written approval of the site drawings to proceed with the Contract.
10.3 In addition to supplying racking systems, The Warehouse Racking Company Ltd offers comprehensive racking inspections and professional installation services. These services, where applicable, will adhere to the same standards of safety and efficiency as outlined in this document and require full Client cooperation to ensure site readiness.

CDM REGULATIONS
The agreed pricing assumes that the CDM Regulations do not apply to the Equipment or Services provided by The Warehouse Racking Company Ltd. Should these regulations become applicable, The Warehouse Racking Company Ltd reserves the right to charge additional costs associated with fulfilling the roles of planning supervisor or principal contractor.

INTELLECTUAL PROPERTY
12.1 All intellectual property related to the Equipment and site drawings will remain the exclusive property of The Warehouse Racking Company Ltd. The Client hereby assigns to The Warehouse Racking Company Ltd any current or future intellectual property rights that arise from the creation of Equipment or site-specific drawings under this Contract.
12.2 Should the assignment of intellectual property rights as outlined above be incomplete or invalid, the Client agrees to execute any necessary documents or actions to fully transfer these rights to The Warehouse Racking Company Ltd.
12.3 The Client is granted a non-transferable, royalty-free licence to use the intellectual property in the Equipment solely for the intended purpose agreed upon at the time of the Contract. If no specific purpose is communicated, The Warehouse Racking Company Ltd reserves the right to apply reasonable terms to the licence.
12.4 Any plans, drawings, specifications, or other documentation provided to the Client by The Warehouse Racking Company Ltd remain the company’s property. Such materials must not be duplicated or shared with third parties without prior written consent and must be returned upon request.
12.5 The Client acknowledges that The Warehouse Racking Company Ltd retains all rights to copyrights, trademarks, and other intellectual property, including the “look and feel” of its website, multimedia materials, and any bespoke software or documentation created under the Contract. Any new inventions, designs, or processes arising during the collaboration will also belong exclusively to The Warehouse Racking Company Ltd.
12.6 The Client agrees not to reproduce or repurpose any designs, content, or materials associated with The Warehouse Racking Company Ltd, except for printing or downloading extracts for personal use relevant to the Contract.

LIABILITY
13.1 It is the Client’s responsibility to ensure that all legal and regulatory obligations are fulfilled regarding the use, storage, and operation of the Equipment or performance of Services. This includes adhering to all applicable local authority, fire, health, and safety regulations and securing the necessary permissions, consents, and approvals. Any expenses incurred by The Warehouse Racking Company Ltd in ensuring compliance with these requirements must be reimbursed by the Client.
13.2 Unless specified otherwise in clauses 9.3 and 9.5, The Warehouse Racking Company Ltd accepts no responsibility for:
13.2.1 Losses, damages, or injuries caused by defects or the unsuitability of goods, materials, or property supplied to The Warehouse Racking Company Ltd by the Client or a third party. This includes items incorporated into the Equipment or otherwise used in fulfilling the Contract.
13.2.2 Any damage sustained during transit or delays in the delivery of Equipment.
13.2.3 Loss of profits, business opportunities, contracts, anticipated savings, or management time, as well as any indirect, special, or consequential damages.
13.2.4 Defects that result from normal wear and tear, improper use, negligence, failure to follow instructions provided by The Warehouse Racking Company Ltd, or unauthorized modifications or repairs made to the Equipment.
13.3 The liability of The Warehouse Racking Company Ltd under the Contract is capped at the value of the Equipment or Services specified in the agreement. This cap is applicable only if the Client has met all payment obligations by the agreed date.
13.4 Any warranties or guarantees provided to the Client are limited to those extended by the Equipment’s manufacturer.
13.5 These Conditions do not limit or exclude liability for death or personal injury caused by negligence on the part of The Warehouse Racking Company Ltd.
13.6 The Client is required to maintain sufficient insurance coverage to address any potential liabilities arising under these Conditions, as may be requested by The Warehouse Racking Company Ltd.
13.7 In addition to providing racking systems, The Warehouse Racking Company Ltd also offers racking inspections and installation services to ensure systems are safe, compliant, and meet operational needs. Liability for these additional services falls under the terms outlined in this section.

WEBSITE USAGE AND LIMITATIONS
14.1 By using this website, the Client acknowledges that they do so at their own risk. While The Warehouse Racking Company Ltd strives to offer reliable and high-quality services, uninterrupted access or error-free operation cannot be guaranteed, nor can it be ensured that all services will successfully reach their intended recipient.
14.2 This website and its content are provided “as is,” without any warranties or guarantees, express or implied, regarding its functionality, content, products, or services.
14.3 The Warehouse Racking Company Ltd does not guarantee the accuracy, completeness, or timeliness of information presented on this website. To the fullest extent permitted by law, all implied warranties, including fitness for a particular purpose or merchantability, are disclaimed.
14.4 Under no circumstances shall The Warehouse Racking Company Ltd be held liable for any damages resulting from the use or inability to use this website. This includes, but is not limited to, direct, indirect, incidental, punitive, or consequential losses such as lost revenue, profits, or data, even if the possibility of such damages was known or foreseeable.
14.5 By accessing the website, the Client agrees to these limitations as they apply to all products, services, and content available through the site.
14.6 In jurisdictions where these limitations are not allowed, the maximum liability of The Warehouse Racking Company Ltd for any claims arising from website usage will not exceed the amount paid by the Client for goods or services purchased through the website.
14.7 Links to external websites are provided for convenience only, and The Warehouse Racking Company Ltd assumes no responsibility for the content, products, or services available on those websites.
14.8 If the Client violates these Conditions or fails to meet delivery obligations, The Warehouse Racking Company Ltd reserves the right to terminate the Contract or related agreements. Upon termination, the Client remains responsible for any costs or damages incurred, while The Warehouse Racking Company Ltd will no longer be obligated to fulfil the Contract.
14.9 Client cancellations will only be accepted with written approval from The Warehouse Racking Company Ltd. The Client must reimburse any related costs, including legal fees, and settle any outstanding balances immediately. At its discretion, The Warehouse Racking Company Ltd may allow the return of unpaid Equipment, provided the Client covers all associated expenses.

FORCE MAJEURE
15.1 The Warehouse Racking Company Ltd will not be considered in breach of the Contract or held responsible for delays or failure to fulfil its obligations, whether partially or fully, if these issues arise from circumstances beyond its reasonable control. This includes, but is not limited to, Force Majeure events such as natural disasters, government actions, strikes, equipment breakdowns, or any action or inaction by the Client. In such cases, The Warehouse Racking Company Ltd will inform the Client as soon as practicable, and all obligations under the Contract will be temporarily suspended for the duration of the Force Majeure event.
15.2 If a Force Majeure event continues for six consecutive months, either party has the right to terminate the Contract without further liability.
15.3 In addition to supplying racking systems, The Warehouse Racking Company Ltd offers racking inspections and professional installation services where applicable. The same Force Majeure provisions apply to these services, and obligations may be suspended in the event of unforeseen circumstances beyond reasonable control.

CONFIDENTIALITY
16.1 The Client is obligated to maintain the confidentiality of all sensitive or proprietary information disclosed by The Warehouse Racking Company Ltd during the course of the Contract. This includes any information related to equipment, services, or business operations, and it must not be disclosed to any third party without prior written consent from The Warehouse Racking Company Ltd. The Client may only use such information for purposes directly related to the fulfilment of the Contract.
16.2 Upon termination of the Contract, the Client must return all documents, records, and materials containing confidential information to The Warehouse Racking Company Ltd. The Client must not retain any copies in any form.
16.3 Confidentiality obligations apply equally to all services provided by The Warehouse Racking Company Ltd, including inspections and installations of racking systems, in addition to the supply of equipment.

GENERAL TERMS
17.1 The Client confirms that they have been provided with sufficient information regarding the safe use, installation, and maintenance of the racking equipment supplied or inspected by The Warehouse Racking Company Ltd.
17.2 Any notices related to this Contract must be sent by hand or first-class prepaid post to the recipient’s registered office or last known address. Notices sent by post will be deemed received on the third business day after posting. For this purpose, “business day” excludes weekends, English Bank Holidays, and Public Holidays.
17.3 Any delay or failure by The Warehouse Racking Company Ltd to enforce its rights under the Contract does not constitute a waiver of those rights.
17.4 The Client may not assign or transfer their rights or responsibilities under this Contract without prior written permission from The Warehouse Racking Company Ltd.
17.5 If any provision of these Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to operate in full force.
17.6 Headings are included for convenience only and do not influence the interpretation of the terms.
17.7 The Warehouse Racking Company Ltd reserves the right to subcontract or assign any of its obligations or rights under this Contract to a third party.
17.8 This Contract is governed by English law, and both parties agree to submit to the exclusive jurisdiction of the English courts.
17.9 It is the Client’s responsibility to ensure they have the appropriate forklift truck or equipment to manage and handle the supplied racking. This applies equally to racking installed or inspected as part of The Warehouse Racking Company Ltd’s services.